FAQ

Frequently Asked Questions

We understand you want to know all about this cool gadget. Here are some of the most common questions asked. If you have more, please send us a message via our contact us page. We hope these are helpful in your buying decision. See our entire product line here.

REGARDING HOVER BOARDS ONLY

How do you ride it?
Riding the IGi Skate is simple and easy. Just properly plant both feet on the pedals and pivot with your foot. Pivot your toes forward to go forward. Pivot your heal backwards to go reverse. See our How It Works page for additional information.

Why do I see them cheaper on other websites?
Those other sellers might be selling less quality, poor versions, that will probably break within a week or so. We highly advise you to do your homework before placing an order with some other company or individual.

What is the weight limit of a IGi Skate?
To enjoy riding this cool transporter safely, we recommend a 220lb limit. The unit can break or bend if overloaded.

Wheels squeaking. How do I fix it?
Sometimes the humidity levels during shipping dry out the wheel shaft and could make them squeak.
Simply spray a shot of WD-40 or approved lubricant on the wheel shaft only (not the tires). Spin the wheels to give it an even coat. Take a short ride, the noise should go away after this.

Do I need to know how to balance?
Can you stand up and walk? Well, that’s all you need to know. You carefully get on and hold yourself up.

What surfaces can IGi Skate go on?
You can virtually take this self-balancing drifter anywhere. Ride on flat surfaces including pavement, sidewalks, carpet, low grass, dirt and more. Clearing sidewalk bumps and door thresholds under 1/8″ should be no problem. Always obey local ordinance and laws when riding in public.

How are IGi Skate different than other similar devices?
Our Manufacturer uses better components, stronger battery life, high quality manufacturing processes. We stand behind our awesome transporters! Plus, we’re happy and positive people that just wanna have fun!

How long will it go for?
Based on terrain, you may be able to travel up to 10-12 miles on a full charge.

How do you charge it?
Charging your IGi Skate is fast and easy. It’s just like charging your laptop. Simply plug in the power cord into the back of the unit and wait for the red light to turn green. Typically, it takes about 2-3 hours to fully charge. Do not charge for more than 3 hour.

How long does it take to fully charge the unit?
If you see a red light and/or hear beeping, you need to fully charge it. Do not ride it partially charged. Your IGi Skate should take between 2 and 3 hours to fully charge. Remember these are Lithium batteries, do not charge more than 3 hours max. Keeping the unit plugged in for more than 3 hours can kill the lithium battery.

What are the age requirements?
IGi Skate are made for ages 6 to 65. Always check with your doctor to make sure you’re fit to ride. Pregnant women should not ride IGi Skate. Either should more than 1 person at a time.

What settings can IGi Skate be used in?
You can ride this thing anywhere. Our self-balancing transporters are perfect for college campuses, conventions, warehouses, parks, schools, work, hospitals, sports center, car shows, promotions and more. Limitless uses!

How do I order?
Visit our Shop page and select the style and color you love, then use our secure checkout payment system. Your information is safe and will not be shared with anyone. We take your personal information seriously.

When will I receive my order?
We typically ship out 1-5 business day after receiving your order. This is all based on availability. We’ll let you know if it takes longer than normal shipping times via email. Trust us, the wait it worth it!

How will my order be shipped?
We exclusively use UPS to safely ship your order to you (within the Continental US). We love them!
If you live outside the United States and want one.. Shoot us a message here.

What is your return policy?
Due to the overwhelming demand of our transporters, we are not able to take returns. All Sales are final.